Refund & Return Policy
At Fiwi Herbs, we take pride in the quality of our natural products. However, if something isn’t right, here’s how we can help.
Returns
You may return defective or damaged products within 7 days of purchase for a refund or exchange.
Non-returnable items include:
- Perishable goods (e.g. teas, herbs, powders, tinctures)
- Personal care items (e.g. yoni steams, creams)
- Opened or used products
To process a return, you must provide proof of purchase.
Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be processed back to your original payment method.
Please allow some time for the refund to appear in your account. If you haven’t received it within 10 working days, contact your bank and then email us at FiwiHerbsTeam@gmail.com
Sale items are non-refundable.
Exchanges
We only replace items that are defective or damaged. Email us at FiwiHerbsTeam@gmail.com to arrange an exchange.
Shipping Returns
Please return items to:
Fiwi Herbs, One Stop Shopping Centre, Unit 2A, Inn Market, 2 Walsall Rd, Perry Barr, B42 1AA
You are responsible for return shipping costs. These are non-refundable.
We recommend using a trackable shipping method.
Need Help?
Email us at FiwiHerbsTeam@gmail.com with any questions about your order, refund or return.